Kaizen Institute - Success Story
Public Services
Daily KAIZEN™, Service Management, Productive Maintenance
Client Profile
A City Hall in Romania.
Improvement Potential
- Various processes with low performance level
Root Causes
- Lack of a dedicated standardized program for daily working hours
- Insufficient correlation between software and real needs
- Long standing demands
- Lack of knowledge regarding employees’ motivation factors
Our Approach
- Creating a complete urban database including utilities providers and domestic suppliers in order to improve cooperation and to assure every projects quality
- Creating a unified informational system
- Standardized and optimized management at each department’s level
- Project dedicated to implementing KAIZEN™ Methodologies (5S, Productive Maintenance, Auto Quality Matrix)
Key Results
- Reducing Lead Time by 43% for the process of obtaining zoning permits
- Reducing Lead Time by 66% for the process of obtaining building permits
- Improvement of daily management processes by implementing 5S and standardized best practices
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